Return Policy

Last updated: July 24, 2026

We want you to be satisfied with your purchase. Unused items in original packaging may be returned within 30 days of delivery for a refund of the product price.

Eligibility

Items must be unused, in resalable condition, and in original unopened packaging with all accessories.

Non-returnable: used consumables (worn blades, polishing pads after use), custom or made-to-order items, and clearance items marked “Final Sale.”

Chemicals, adhesives and hazardous materials

These items may be returned only if unopened and in original, factory-sealed packaging, within the 30-day window above. Opened or partially used containers cannot be returned for safety and regulatory reasons.

Defective or damaged on arrival

Every item is covered if it arrives defective or damaged — including chemicals, adhesives and hazardous materials. Contact us within 48 hours of receipt with photos of the product, the batch/lot number and the packaging. Because hazardous materials cannot legally be shipped back by the customer under DOT regulations, a verified defect claim is normally resolved with a replacement or refund without requiring the product to be returned. Please do not ship hazardous materials back to us unless we provide written instructions and a compliant return label.

How to return — RMA required

An RMA (Return Merchandise Authorization) number is required on all returns. Start your return online with our return form, or by contacting returns@dynamicstonetools.com or (703) 957-4544. Returns received without an RMA number may be refused or delayed.

Restocking fee

A restocking fee of up to 15% may apply to non-defective returns and opened items, in line with industry standard. Defective or incorrectly shipped items are not charged a restocking fee.

Return shipping

We provide a prepaid return label only for defective or incorrectly shipped items (our error). For returns due to buyer’s remorse or an ordering mistake, the customer is responsible for return shipping. Freight/LTL and oversized items always ship back at the customer’s expense unless the return is our error.

Refunds

Once your return is received and inspected, we issue the refund to your original payment method, typically within 5–7 business days. Original shipping charges are non-refundable unless the return is our error.